Acer IR Camera for Windows Hello (OEM package)
This is the infrared camera Acer uses for facial recognition on systems that support Windows Hello face sign-in. It shows up as its own camera device beside the ordinary webcam, and only the IR entry drives Hello. Install the matching Acer driver, and if enrollment fails, check that the IR camera is enabled and not covered by a physical shutter.
Family profile
- Reference coverage
- 10/11 only where the exact PC or reader model lists support
- Hardware category
- Biometrics
- Manufacturer
- Acer
- Related families listed
- 13 in this category, 14 elsewhere from Acer
This coverage label describes releases discussed by this publication, not certified compatibility. Confirm the exact device or PC model, hardware revision, current Windows release, and current package requirements on the publisher source before making a change. Windows 10 Home and Pro reached end of support on October 14, 2025. Extended security updates and other editions have separate lifecycle terms; a driver listing does not extend Windows support.
Acer IR Camera for Windows Hello (OEM package) at a glance
| Detail | What it means for you |
|---|---|
| Sensor type | Infrared camera for face sign-in |
| Sensor location | Display bezel, beside the color webcam |
| Where the driver comes from | Acer support, matched to the model |
| Firmware pairing | Tied to the system camera stack |
| Windows Hello role | Enables facial recognition |
| First thing that breaks | Physical shutter hides the IR camera |
How to tell this is what you have
- Shown as an IR camera under the Cameras section
- Separate from the standard webcam
- Matched to the Acer model on Acer support
Worth knowing: Facial recognition camera driver for supported Acer systems.
Compatibility boundary: Confirm the exact model and hardware ID explicitly support Windows Hello; install driver or firmware components only when that model's documentation lists them.
Device Driver Guide does not host driver files or bundle an updater. This page documents the Acer IR Camera for Windows Hello (OEM package)family; its citations are selected from the package-source policy recorded for this family.
Device Driver Guide hosts no executables or updater tools. External citations are limited to official publisher documentation pages and are labeled before you leave this site.
Browse related families
Open the listed biometrics directoryPackage path for Acer IR Camera for Windows Hello (OEM package)
The family record names Acer support, matched to the model as the package source. Use Windows 10/11 only where the exact PC or reader model lists support only as reference coverage, then check the current publisher requirements for the exact model, hardware revision, Windows release, and PC configuration. A family name alone does not establish compatibility.
Shared identification, preparation, installation, verification, and rollback procedures are maintained on the full biometrics guide, rather than repeated on every family page. The citations below follow this family’s declared vendor, system-update, PC-maker, or motherboard-maker source policy.
Official sources and citations
These links serve two different purposes. A manufacturer support selector helps you find an exact model, but does not prove that a package or feature exists for every product in a family. Claim-specific documents explain the cited technology, requirement, lifecycle, or bounded package example. In either case, check the publisher domain, exact model and hardware revision, operating-system release, supported-products list, and package notes before making a change.
- Acer downloads and documentation
Acer: Use this publisher-maintained page to match the exact Acer model and operating-system release before selecting a package.
- Windows 10 Home and Pro lifecycle
Microsoft Lifecycle: Lifecycle documentation for Windows 10 Home and Pro; separately governed editions and servicing channels can have different dates.
- Windows Hello biometric requirements
Microsoft Learn: Defines biometric hardware and implementation requirements without establishing support for an unnamed sensor.
- Configure Windows Hello
Microsoft documentation: Windows enrollment and sign-in guidance; hardware capability and model-specific packages must be verified separately.
Device Driver Guide is an independent reference, not a repair or technical-support service. It does not host or mirror installers and receives no payment for these links. A named-model package example applies only to the systems and operating systems on that publisher page; it is not a recommendation to install the package across a family. Report a moved or incorrect link through the correction form.
Other biometrics families to compare
Acer IR Camera for Windows Hello (OEM package) next to the other 13 families in this category
| Family | Manufacturer | Reference coverage | How you recognize it |
|---|---|---|---|
| Acer IR Camera for Windows Hello (OEM package) (this page) | Acer | 10/11 only where the exact PC or reader model lists support | Shown as an IR camera under the Cameras section |
| HP Fingerprint Reader (OEM package) | HP | 10/11 only where the exact PC or reader model lists support | Listed under Biometric devices in Device Manager |
| HP IR Camera for Windows Hello (OEM package) | HP | 10/11 only where the exact PC or reader model lists support | Shown as an IR camera under the Cameras section |
| Dell Fingerprint Reader / Control Vault (OEM package) | Dell | 10/11 only where the exact PC or reader model lists support | Listed under Biometric devices, often with a ControlVault association |
| Dell IR Camera for Windows Hello (OEM package) | Dell | 10/11 only where the exact PC or reader model lists support | Appears as an IR camera under Cameras |
| Lenovo Fingerprint Reader (OEM package) | Lenovo | 10/11 only where the exact PC or reader model lists support | Listed under Biometric devices in Device Manager |
| Lenovo IR Camera for Windows Hello (OEM package) | Lenovo | 10/11 only where the exact PC or reader model lists support | Shown as an IR camera under the Cameras section |
| ASUS Fingerprint Sensor (OEM package) | ASUS | 10/11 only where the exact PC or reader model lists support | Listed under Biometric devices in Device Manager |
| ASUS IR Camera for Windows Hello (OEM package) | ASUS | 10/11 only where the exact PC or reader model lists support | Appears as an IR camera under Cameras |
| Acer Fingerprint Reader (OEM package) | Acer | 10/11 only where the exact PC or reader model lists support | Listed under Biometric devices in Device Manager |
| Microsoft Surface Fingerprint / Type Cover Reader | Microsoft Surface | 10/11 only where the exact PC or reader model lists support | Listed under Biometric devices when present |
| Microsoft Surface Windows Hello IR Camera | Microsoft Surface | 10/11 only where the exact PC or reader model lists support | Exact Surface model specifications list Windows Hello face authentication |
| Samsung Galaxy Book Fingerprint Reader (OEM package) | Samsung | 10/11 only where the exact PC or reader model lists support | Listed under Biometric devices in Device Manager |
| USB Fingerprint Reader for Windows Hello | Various manufacturers | 10/11 only when the exact reader documents Hello support | Exact manufacturer and model on the device or packaging |
Other Acer families in the catalog
Acer hardware documented outside biometrics
| Family | Category | Reference coverage |
|---|---|---|
| Acer Graphics Drivers (OEM packages) | Graphics & Video | 10/11 only where the selected package lists this GPU or PC model |
| Acer USB-C and Dock Drivers (OEM packages) | USB & Thunderbolt | 10/11 only where listed for the exact controller or device package |
| Acer Network Drivers (OEM Wi-Fi and Ethernet) | Network & Wi-Fi | Varies by exact adapter, system or board model, package, and release; verify the official support page |
| Acer Bluetooth Drivers (OEM packages) | Bluetooth | Varies by exact radio or peripheral model, package, and release; verify the official support page |
| Acer System Chipset Drivers (OEM Systems) | Motherboard Chipset | 10/11 only where listed for the exact platform package |
| Acer Touchpad Driver (Synaptics or Elan) | Touchpads | 10, 11 |
| Acer Swift Precision Touchpad Package | Touchpads | 10, 11 |
| Acer Quick Access and Function Keys | Keyboards | 10, 11 |
| Acer Integrated Webcam Driver | Webcams | 10/11 only where the exact camera or PC model lists support |
| Acer System Bios (Aspire, Swift, Predator, Nitro) | Bios & Uefi | 10/11 only where listed for the exact model and firmware package |
4 further Acer families are listed on the Acer manufacturer page.